Frequently Asked Questions
Before contacting us please check our FAQs below.
I can’t see the combination that I require online – why not?
The website limits your choice of labels to a certain extent so that you can only order labels which will work, or which we offer from stock. For example, a barcoded label will not read reliably unless printed on a white label, and we do not offer all label size/colour combinations from stock. Please call 01205 808460 to discuss your requirements.
What are peelable labels? What adhesive is used on the other labels?
Peelable white labels can be removed and re-applied once they have been stuck to something. All other labels have permanent adhesive. There is no need to moisten any of the labels for them to stick, they are all self-adhesive.
If I order my labels today, how long will they take to arrive?
We guarantee despatch by 1st class post, or 24 hour carrier within just 3 working days of your order & payment. We can also offer an urgent despatch service where we will despatch your labels by Royal Mail Special Delivery or equivalent the next working day.
I am ordering from overseas. Is this a problem?
Not at all! We have been posting labels overseas for over 25 years, and are delighted to send labels to you. The labels will be sent by Air Mail.We do not speak other languages fluently, but have systems in place to roughly translate any emails received.
I want to speak to a person, what's your telephone number?
Please telephone +44(1205) 808461 from outside the UK or 01205 808461 from the UK - we look forward to speaking to you.
Do you print different types of labels?
Our range of labels (and other personalised products) is constantly expanding, please keep revisiting our site to see any special offers and new ranges or email us at firstname.lastname@example.org
I work for the public sector / a large corporation – can you invoice me?
We are happy to invoice councils, NHS trusts etc. We will only invoice businesses if their monthly spend is over £200. We have a credit application form for businesses, which is available on request. Please telephone 01205 808460 for details of how to place your order without paying online.